1. Cancellation:
Due to the nature of our digital products and the instant access provided after payment, cancellation of a purchase is not possible. Once payment is successfully processed, customers will immediately gain access to the purchased digital product.
2. Refund Policy:
We want you to be completely satisfied with your purchase from Mindopedia. If you find that the digital product you have purchased does not meet your expectations or if you encounter technical issues that prevent you from accessing or using the product, you may request a refund within 7 days of your purchase date.
3. How to Request a Refund:
To request a refund, please follow these steps:
Send an email to mindopedia2023@gmail.com within 7 days of your purchase date.
Include your order details, including the order number and the email address used for the purchase.
Clearly state the reason for your dissatisfaction or the technical issues you are facing.
4. Refund Process:
Upon receiving your refund request, we will review the information provided and assess the eligibility for a refund. If your request meets the refund criteria, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase and may take up to 5 business days to reflect in your account.
5. Non-Refundable Scenarios:
Please note that the following situations are not eligible for refunds:
Requests made after 7 days from the purchase date.
Refund requests due to changes in personal circumstances, such as a change of mind or inability to access the product due to incorrect device or system requirements.
6. Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at mindopedia2023@gmail.com. We are dedicated to ensuring your satisfaction and are here to assist you.
Thank you for choosing Mindopedia. We are committed to providing you with valuable digital products and exceptional customer service.